WordPress Website Maintenance
Supporting small businesses and charities
With our Bear Care packages, you never have to worry about plugin updates or spend time battling your WordPress website again.
A company website is a business asset so they need to be looked after and maintained. But, we know that you’d probably rather being doing something else; so, join us where it’s as warm and fuzzy as a bear’s underbelly and let us look after your WordPress website.
As we are specialists in WordPress with oodles of experience, we’re in the best position to take care of your website needs . We offer Bear Care packages to help do just that and support you, as a business owner.
What maintenance help are you looking for?
Bear Care Value Package
Smart budget website maintenance without the bells and whistles
With this support package we’ll maintain updates to the software (core and plugins) on a monthly basis, to make sure you are running the latest versions. We’ll also check through the site for errors. If there is something broken (and it’s not a 5 minute fix) we’ll roll it back to a working version to minimise downtime, and get in touch to discuss options.
Because we handle a lot of website updates, we tend to know if advance of plugins or updates which are likely to cause problems so we can plan in advance, if this is the case.
£20 per month (billed monthly, quarterly or annually)
Bear Care Standard Package
Smart website maintenance and monitoring
We’ll take out all the stress and worry away but looking after your website plugin updates, software patches and security monitoring – acting swiftly to threats or plugin security risks.
Should the site go down during the updates, or at any other time, we’ll provide 15 minutes of fix time to get you back up and running again. If it’s not fixable within that time, we will roll it back to a previous working version and let you know what the options are.
We also offer, included in the price, broken link monitoring, comment moderation, Google webmaster tools monitoring, and ‘up-time’ monitoring so we’re first to know if your site goes down or there are indexing issues.
£40 per month (billed monthly, quarterly or annually)
If you’re looking for a package with development/amends time included, the Bear Care Amends Package is the one for you!
(if you’re unsure what is classed as an amendment, click here)
Bear Care Amends Package
Smart website maintenance with off-site backups and regular website amends
If you want all the benefits of our Bear Care Standard Package and you need help updating your website regularly, too, then this package is for you.
As well as everything in our standard package, this package also allows 30 minutes of fixes or changes to your website per month on a non-rolling basis. This is ideal for someone who often adds new content like blogs, case studies, or portfolios to their website, and it works out cheaper than our Pay As You Go (PAYG) option for edits.
We’ll also take regular off-site back ups for you and store them securely in case you need them.
£55 per month (billed monthly, quarterly or annually)
Do you need more amend time? then check out the Bear Care Premium Package
(if you’re unsure what is classed as an amendment, click here)
Bear Care Premium Package
Smart website maintenance and monitoring with even more edits!
All the benefits of Smart Bear Care Standard and Amends Packages but with 60 minutes worth of amends and support instead of 30 minutes (on a non-rolling basis) – perfect for those who have a lot to amend on the website in a month but are time short.
£65 per month (billed monthly, quarterly or annually)
If you’re not sure which package is for you, get in touch for a free consultation.
What is classed as an edit?
What is or isn’t included with the package. We don’t want there to be any confusion so we’ve made a reference guide.
Get in touch to discuss Smart Bear Care!
WordPress Website Maintenance FAQs
What exactly is included in your WordPress maintenance packages?
At The Smart Bear, our Bear Care packages include monthly WordPress core and plugin updates, security monitoring, error checking, and site rollback if updates cause issues. The Standard package adds 15 minutes of fix time, broken link monitoring, comment moderation, Google Webmaster Tools monitoring, and uptime monitoring. The Amends package includes all Standard features plus 30 minutes of monthly website changes and off-site backups.
And, we have a value package for those on a tighter budget, or for those who don’t need any of the above.
How much do your WordPress maintenance packages cost?
We offer three tiers: Bear Care Value at £20/month (basic updates and monitoring), Bear Care Standard at £40/month (includes monitoring and 15 minutes fix time), and Bear Care Amends at £55/month (includes everything plus 30 minutes of monthly changes and off-site backups).
All packages can be billed monthly, quarterly, or annually.
What happens if my website breaks during an update?
If your site goes down during updates, we’ll provide up to 15 minutes of fix time (Standard and Amends packages) to get you back online. If it can’t be fixed within that time frame, we’ll roll your site back to the previous working version to minimize downtime and contact you to discuss repair options.
Do you provide backups of my website?
Off-site backups are included with all our Bear Care packages and stored securely on UK Servers. These are kept for as long as you’re a Bear Care subscriber, and are taken monthly.
For E-commerce websites, we recommend you take your own off-site backups, as well, that are taken more regularly.
Can I upgrade or downgrade my maintenance package?
Yes. You can upgrade or downgrade at any time.
Do you work with websites you didn’t originally build?
Yes. We can work with sites that we’ve built, or that have been built elsewhere. We’re also open to ‘shared’ care as long as there are clear communication channels with the other party.
How quickly do you respond to website emergencies?
The Smart Bear includes uptime monitoring in their Standard and Amends packages, meaning we are the first to know if your site goes down. We also monitor for security threats and act swiftly to address plugin security risks, though specific response times aren’t detailed on this page.
What if I need more than the included amendment time?
If you need more than the included fix time, we also offer Pay As You Go (PAYG) rates for additional edits, though the Amends package works out cheaper for regular content updates.
How can I cancel my Bear Care subscription?
If you need to cancel your subscription, just let us know and we’ll stop the service. We ask that you give 1 month’s notice as a courtesy, and clear off any outstanding invoices promptly. We’ll keep the backups for 1 month – just in case you need it, or want to re-subscribe.