Privacy Policy; Data Protection, Cookies and GDPR

Every single day, every one of us generates a huge amount of data; be that on our phones, laptops or the paper trail that we create.

GPDR is there to help your data to stay safe.

Below is a list of what data we collect, and how we use, store and remove that data. Our contact form and live chat collects personal data like, your name, address and phone number.

We use them to contact you, and we would never ever pass them on to anyone else unless you’d explicitly asked us to do so. For example, if you asked us to source a graphic designer, marketing company etc.

If you contact us and you don’t become a client, then we’ll delete your data after three months.

Once you become a client we hold financial data & add you to our CRM system.

Once you start working with you, we’ll need to invoice you. So of course, we’ll need to hold financial information too. Again, this would never be passed on, and we’d remove this after 7 years if you were no longer a client.

We keep our Customer Relationship Management data (like your phone number or email) for as long as you’re a client. Should you decide to leave us, then we’d remove it after three months.

When we are working on your website, we need access information for your site.

In order to develop your site, we need to have access. We will hold any passwords you give to us in a secured password vault. Again, this is never shared with anyone external to our developers and subcontractors.

We use a few cool pieces of software to help you to get a great experience when you commission work from us.

We use CRM package called Zoho, this is where we would store the bulk of your data.

This could be things like name, address and email etc.

Zoho also has a chat function, so if you initiate a live chat on our site; that is what we’ll be using and it will store your IP address and any information that you provide on the chat form.

When you come to our site, we also us Sales IQ (again part of Zoho) to track cookies (see below). Cookies generally do not hold personal information like names, email addresses etc.

We use cookies on this site…but it’s nothing to worry about and you can control them using your browser

We use them mainly for Google Analytics/Facebook Pixels, so we have an idea if our site works for the visitors or not, and to process your order. However, we don’t store any personal identifying information in these cookies, unless you have previously provided information during a chat session.

You can change your cookie permissions on your computer but if you don’t and you continue to use this site, we’ll presume you’re fine with them.

Nevertheless, if you have any queries, you can always contact us to discuss at hello@thesmartbear.co.uk.

Official Cookie Policy

Privacy Statement: How we use functional cookies 
Cookies are very small text files that are stored on your computer when you visit some websites.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This website will:

Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics and sometimes Facebook Pixels
Targeting Cookies

This website will not:

Share any personal information with third parties without your knowledge.

Removing or amending information

If you would like to know what information (if any) we hold about you, then please contact us at hello@thesmartbear.co.uk and we will provide this to you free of charge.

If any of the information we hold about you is incorrect or invalid, let us know immediately and we will amend your information.

If you no longer wish for us to hold any information about you then again, let us know immediately by emailing hello@thesmartbear.co.uk.