UNBEARABLY SMART TRAINING 
COURSES AND WORKSHOPS

Great question! While we’re WordPress experts, we can absolutely help you with other website platforms too.
Platforms we regularly train on:
WordPress – Our specialty and the platform we know inside out
Wix – Popular DIY website builder
Squarespace – Design-focused platform
Shopify – E-commerce specialist platform
Other platforms – Just get in touch to check if we can help with your specific platform

For one-to-one bespoke training sessions, we tailor everything to your specific platform. If you’re managing a Wix site, we’ll show you how to implement changes in Wix. Using Shopify? We’ll work within your Shopify dashboard.

What to mention when booking: Just let us know which platform you’re using when you get in touch. This helps us prepare relevant examples and ensure we can support your specific setup.

Not sure which platform you’re using? Don’t worry – many people don’t know! We can help you figure that out during your first session and work from there.

Both options teach you valuable skills, but they suit different learning styles and needs. Here’s how to decide which is right for you:
Group Workshops:
Format:
– Structured curriculum covering core topics
– Delivered to a small group of business owners
– Set agenda
– Interactive with opportunities to ask questions
– Learn alongside other small business owners
Best for:
– Complete beginners who want comprehensive foundations
– People who enjoy learning in a group setting
– Those who benefit from hearing others’ questions and experiences
– Businesses wanting structured training
– Anyone preferring better value (group pricing vs one-to-one)
Pricing: Typically more affordable per person than one-to-one sessions (contact for current group workshop pricing)

One-to-One Bespoke Training (£100/hour):
Format:
– You set the agenda based on what you need to learn
– Entirely focused on your specific website and challenges
– Flexible length, book as many hours as you need
– Can focus on any digital topic (WordPress, SEO, online tools, social media platforms, CRMs, Canva, etc.)
– Undivided attention throughout
Best for:
– People with specific questions or challenges
– Businesses needing training on particular tools or platforms
– Those who prefer individual attention
– Teams wanting training for multiple staff members together
– Anyone with scheduling constraints (you pick the time)
– Follow-up training after attending a workshop
Pricing: £100 per hour – book as many or as few hours as you need

Still not sure? Get in touch and we can chat about what you’re hoping to learn and which format would work best for you.

Absolutely! This is one of the most common concerns people have before attending training, and although we ask that you have some PC knowledge, we promise – you won’t be left behind.
Our teaching approach
Plain English, no jargon: We explain everything in straightforward language. When technical terms are necessary, we explain what they mean and why they matter. You won’t feel like you’re sitting in a computer science lecture.
Practical, not theoretical: We show you how to actually do things on your website, not just talk about concepts. You’ll see real examples and demonstrations you can follow. And, online sessions can be recorded so you can watch it back if you get stuck.
Step-by-step guidance: Whether it’s a workshop or one-to-one session, we break tasks down into manageable steps. Nothing is assumed, and we move at a pace that works for you.
Patience and understanding: We’ve trained hundreds of business owners with varying tech abilities. Some are comfortable with technology, others describe themselves as “hopeless” – everyone learns successfully because we adapt to your level.
Questions are encouraged: There’s no such thing as a silly question. If you don’t understand something, ask! In group workshops, chances are several others have the same question. In one-to-one sessions, we’ll spend as long as you need on any topic.

Real testimonial: “I booked Suzi to run an SEO workshop for a community I run that’s focused on creative businesses and the workshop was just what we needed! Thorough, easy to follow and really interesting – I would 100% recommend Suzi” – Sophie Greenwood
What you need:
– Willingness to learn
– Your laptop (for practical sessions)
– Login details for your website
– Questions about your specific challenges
What you don’t need:
– Previous website technical knowledge (although it is useful!)
– Computer science background
– To understand confusing tech terminology
– To feel embarrassed about your skill level

After the training: You’ll receive resources, notes, or recordings (depending on the session type) so you can review everything at your own pace afterward. You’re not expected to remember everything immediately.

For one-to-one sessions specifically: We can go as slowly as you need, repeat demonstrations, and ensure you’re completely comfortable before moving on. The session is entirely at your pace.

Worried you’ll slow down a group workshop? Don’t be. Everyone learns at different speeds, and workshops are designed with this in mind. We build in time for questions and check understanding throughout.

Yes, absolutely! In fact, we encourage it when it makes sense for your business.
Benefits of bringing team members
Shared knowledge: When multiple people attend, knowledge stays within your organisation even if someone leaves. You’re not reliant on one person remembering everything.
Different perspectives: Team members often ask different questions based on their roles, which enriches the learning for everyone.
Built-in support: After training, you have colleagues who understand what you’re doing and can help troubleshoot together.
Division of tasks: You can assign different aspects of what you learn to different people based on their strengths and roles.
Cost-effective: One training session can upskill multiple people for the same price, making it excellent value.

How it works:
Pricing: The £100/hour rate covers the session for up to 3 people. Bringing one or two colleagues doesn’t increase the cost. However, for larger sessions, there may be an additional fee and we may recommend lengthening the session, depending on what you want to cover.

What to prepare:
– Let us know how many people will attend when booking
– Each person should have their own access to a laptop if they want hands-on practice
– Decide in advance what you want to focus on so we can tailor content appropriately

Common team training scenarios:
Small businesses: Owner + marketing person learn SEO together so they can divide optimization tasks.
Charities: Staff member + volunteer learn website management together for continuity.
Growing businesses: Founder + new employee get trained so knowledge transfers smoothly.
Partnerships: Business partners attend together to ensure everyone understands the digital strategy.

Different topics for different people: If your team needs training on different topics (one person needs WordPress, another needs Canva), we can accommodate this but might suggest separate sessions for maximum efficiency.
Recording sessions: For team training, we can record the session so anyone who couldn’t attend can watch later, or so your team can review specific parts afterward.
Follow-up questions: After team training, any member can reach out with follow-up questions or book additional sessions if needed.
The goal is making your whole team more confident and capable with digital tools, not just training individuals in isolation.

We train on a wide variety of digital tools that small businesses and charities use daily but often struggle to use effectively. If you know you should be using certain tools but can’t get to grips with them, we can help.
Tools we commonly train on
CRMs (Customer Relationship Management):
– HubSpot
– Mailchimp
– Zoho
– Other popular CRM platforms
Why it matters: Properly using a CRM helps you track customers, automate marketing, and manage relationships efficiently. Many businesses pay for CRMs but only use 20% of their features.

Design Tools:
– Canva (very popular with our clients)
– Adobe Express
– Basic graphic design principles
Why it matters: Creating professional-looking graphics for social media, newsletters, and websites becomes quick and easy once you know how. Canva alone can save you hundreds in design costs.

Project Management Tools:
– Trello
– Asana
– Monday.com
– Notion
Why it matters: Staying organized and keeping teams aligned becomes much easier with the right tool used properly.

Email Marketing Platforms:
– Mailchimp
– MailerLite
– Other popular email marketing platforms
Why it matters: Email marketing delivers excellent ROI, but only if you’re using platforms effectively and not just for basic newsletters.

Other Digital Tools:
– Google Analytics and Search Console
– Booking systems
– Payment platforms
– Collaboration tools
– Productivity apps

How tools training works:
Bespoke sessions (£100/hour): You choose which tool you want to learn, and we tailor the session to your specific needs:
– Getting started from scratch
– Using advanced features you’re missing
– Integrating tools with your website or other platforms
– Troubleshooting specific problems
– Creating templates and workflows

What makes our training effective:
Practical application: We work on YOUR actual business needs during the session. You’ll leave with templates, workflows, or campaigns already set up for your business – not just theoretical knowledge.
Efficiency focus: We show you shortcuts, time-savers, and the features that actually matter for small businesses. You don’t need to know everything – just what makes your life easier.
Recommendations and alternatives: Sometimes you’re using the wrong tool for your needs. We can recommend better alternatives and help you switch if appropriate.
Integration help: Many tools work better when integrated with each other or your website. We can show you how to connect things properly.
Ongoing support: We can also point you toward further training resources or communities for continued learning after your session.

Common scenarios:
“I’ve had Canva for ages but only use it for basic stuff. I know it can do more but I’m overwhelmed.”

“Our CRM has loads of features we’re paying for but not using. We need someone to show us what we’re missing.”

Sound familiar? That’s exactly what tools training solves.

Investment vs return: £100-200 spent on tools training often saves dozens of hours monthly and helps you get value from tools you’re already paying for. Many clients say they wish they’d done it years earlier.
What if it’s a tool you’ve not used before: We’ll be honest if we don’t have the experience to be able to teach you, and be able to refer you to someone who has used that tool extensively.

Get in touch for a consultation so we can learn more about your business and your training needs.