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5 Minute Fix

Terms & Conditions

In lieu of a contract, the client must agree to these terms and conditions prior to employing The Smart Bear to conduct any works to their website.

  • £5 payable in advance and is non-refundable once we commence work/ start looking at the issue.
  • The offer relates to one issue at a time and we reserve the right to refuse the offer if the we deem the work to be more complex -i.e. not fixable within 15 minutes. A refund is available on request.
  • Offer limited to two per customer, per year.
  • You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for.
  • We will always reply to you so check your spam. If you do not receive a message for us, try contacting us in a different way (telephone, Whatsapp, social media etc) – we won’t know if you have or haven’t received our emails.
  • The Smart Bear will keep all login details secure and will not save them after the work is done, unless requested by the client for additional works. To keep them safe when sending, we use both lastpass.com and Whatsapp.
  • If it is not fixable within 15 minutes, we will let you know and provide a no-obligation quote. We may be able to advise in advance whether it’s likely to be completed under 15 minutes – if you’re unsure (feel free to contact us to find out).
  • You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by your good selves, or that you have permission to use them.
  • We will endeavour to complete the work within 2 working days, once all the details have been supplied to us. If the issue is more urgent, please let us know and we will try to accommodate.
  • We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.
  • If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
  • We do not take any responsibility for the services of third parties and we also do not guarantee listings on Search Engines. The client accepts that it is Search Engines and not us who determine whom they list and whom they will not. The Client further understands there is no guaranteed placement or rank on the Search Engines. We do not control Search Engines’ algorithms and huge shifts can appear daily, weekly and even hourly.
  • We reserve the right to change these terms and conditions at any time.
  • We reserve the right to refuse or break a contract without prior notice, if it is believed that the Client, their Website, or any material is illegal, immoral or otherwise unacceptable.
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